Terms of Service

Last updated: April 21, 2026

1. Acceptance of Terms

By installing, accessing, or using TinyPoll ("the Service"), operated by TinyPoll (ABN 33 214 294 124) ("we", "us", "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not use our Service.

These Terms apply to all users of TinyPoll, including workspace administrators, poll creators, and voters.

2. Description of Service

TinyPoll is a Slack application that allows users to create and manage polls within Slack workspaces. The Service includes:

• Poll creation through the /tinypoll slash command
• Real-time voting and results display
• Poll management features (editing, closing, etc.)
• Anonymous and non-anonymous voting options
• Integration with Slack's messaging platform

3. Service Plans and Pricing

Free Plan Includes:

• Up to 150 workspace members
• 20 polls per month
• Unlimited voting
• All core poll management features
• Real-time results and updates
• Anonymous and public voting options
• 7-day data retention
• Community support via email

Pro Plan (USD $0.33/user/month or USD $3.30/user/year):

• Everything in the Free plan
• Unlimited workspace members
• Unlimited polls per month
• 30-day data retention
• Priority support

Billing and Payment:

• All prices are in US Dollars (USD) and exclusive of applicable taxes. Australian customers may be charged GST. Other applicable local taxes may apply depending on your jurisdiction.
• Payments are processed securely by Stripe. TinyPoll does not store credit card details.
• Subscriptions renew automatically at the end of each billing period (monthly or annually) at the then-current rate, unless cancelled before renewal.
• Billing is per-user based on the number of members in your Slack workspace at the time of each billing cycle. Seat counts may be adjusted automatically to reflect changes in workspace size.
• You may choose monthly or annual billing. Annual billing includes a discount.
• Failed payments: If a payment fails, we will retry for 7 days. If payment remains unsuccessful, your subscription will be suspended. After 30 days of suspension, your subscription will be cancelled and your workspace will revert to the Free plan.

Seat Counting:

Workspace member counts are determined by querying the Slack API and exclude deleted users, bots, and guest accounts (single-channel and multi-channel guests). Seat counts are cached and may not reflect changes for up to 24 hours.

Cancellation and Refunds:

• You may cancel your subscription at any time through the Stripe customer portal.
• Upon cancellation, your Pro plan features remain active until the end of the current billing period.
• After the billing period ends, your workspace reverts to the Free plan.
• Refunds are available on a pro-rata basis within 14 days of a charge. Contact support@tinypoll.io for refund requests.

Grace Period for Workspaces Over the Free Limit:

• If your workspace exceeds 150 members on the Free plan, you will receive a 28-day grace period to upgrade or reduce your team size.
• During the grace period, all features remain fully functional.
• After 28 days, poll creation will be paused until the workspace upgrades or reduces below the limit.
• Existing polls remain visible and votable during any restriction period. No data is deleted.
• If the workspace shrinks below 150 members during the grace period, the grace period resets.

Enterprise Pricing:

For workspaces with custom requirements such as 99.9% uptime SLA, dedicated support, or volume pricing, enterprise plans are available. Contact us at enterprise@tinypoll.io for details.

4. User Responsibilities and Acceptable Use

You Agree To:

• Use TinyPoll in compliance with Slack's Terms of Service and Community Guidelines
• Only create polls that are appropriate for your workplace
• Respect other users' voting choices and privacy settings
• Not attempt to manipulate poll results or vote multiple times (where not permitted)
• Report any bugs or security issues responsibly
• Use the Service only for legitimate business or educational purposes

You Agree NOT To:

• Create polls with offensive, discriminatory, or inappropriate content
• Use TinyPoll for spam, harassment, or malicious purposes
• Attempt to reverse engineer, hack, or exploit the Service
• Create polls that violate local laws or regulations
• Use automated bots or scripts to create polls or votes
• Share poll results outside your Slack workspace without permission
• Use the Service to collect personal information from other users

5. Data Ownership and Usage Rights

Your Data:

• You retain ownership of all poll content you create
• You are responsible for the accuracy and legality of your poll content
• You are responsible for any personal information (PII) you include in poll questions or options
• You grant us permission to store and process poll data to provide the Service
• You can delete poll data at any time by uninstalling TinyPoll

Our Data Practices:

• We automatically delete poll data based on your plan (Free: 7 days, Pro: 30 days)
• We don't claim ownership of your poll content
• We only use data as described in our Privacy Policy
• We don't sell or share your data with third parties

6. Service Availability and Support

Service Level:

• We strive for 99.9% uptime but make no guarantees of uninterrupted service
• Service availability may be affected by factors beyond our control
• Scheduled maintenance will be announced in advance when possible
• We provide best-effort support for all users
• Response times are targets, not guarantees
• Some features may have regional limitations

Support Channels:

• Email: support@tinypoll.io
• Response time: Within 48 hours for standard support
• Documentation: Available on our website

7. Installation and Permissions

To use TinyPoll, you must install it in your Slack workspace. Installation requires:

• Slack workspace administrator approval
• Granting specific Slack permissions (commands, chat:write, chat:write.public, channels:read, groups:read, im:write, team:read, users:read) — see our Privacy Policy for details on each
• Accepting Slack's third-party app terms

You can uninstall TinyPoll at any time through your Slack workspace settings.

8. Limitation of Liability

Australian Consumer Law: Nothing in these Terms excludes, restricts, or modifies any consumer rights or remedies that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any equivalent legislation in your jurisdiction.

What We're Not Responsible For:

• Loss of data due to user error or Slack outages
• Decisions made based on poll results
• Inappropriate poll content created by users
• Integration issues with Slack's platform
• Any damages exceeding the amount paid for the service

What We Are Responsible For:

• Providing the core polling functionality as described
• Protecting your data according to our Privacy Policy
• Responding to support requests in a timely manner
• Maintaining reasonable service availability

9. Intellectual Property

TinyPoll's Rights:

• TinyPoll name, logo, and branding are our trademarks
• The software code, architecture, and algorithms are our intellectual property
• We retain all rights to improve and modify the Service
• Documentation, user interfaces, and design elements are protected by copyright
• You may not reverse engineer, decompile, or attempt to derive source code
• Any suggestions or feedback you provide may be used without compensation

Your Rights:

• You retain all rights to poll content you create
• You grant us a limited license to process your content to provide the Service
• You can use TinyPoll according to these Terms during your subscription
• You can export your poll data before automatic deletion
• This license terminates when you stop using TinyPoll

10. Termination

You Can:

• Stop using TinyPoll at any time
• Uninstall TinyPoll from your Slack workspace
• Request data deletion (processed within 30 days)

We May:

• Terminate access for violations of these Terms
• Suspend the Service for maintenance or security reasons
• Discontinue the Service with 30 days notice

Upon Termination:

• Active service data (polls, votes, settings) may remain subject to our normal retention schedule unless you request deletion, which we process within 30 days
• Billing records may be retained for up to 7 years as required by Australian tax law
• Security logs may be retained for a reasonable period for investigation purposes
• These Terms will remain in effect for past use
• You'll lose access to all polling data

11. Changes to Terms

We may update these Terms from time to time. When we do:

• We'll post the new Terms on this page
• We'll update the "Last updated" date
• For significant changes, we'll notify users via Slack
• Continued use after changes means you accept the new Terms

12. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved through:

1. Good faith discussion — Contact us first and we'll try to resolve it informally within 30 days
2. Mediation — If informal resolution fails, either party may refer the dispute to mediation administered by the Resolution Institute (Australia)
3. Arbitration — If mediation fails, the dispute will be resolved by binding arbitration administered by the Resolution Institute, seated in Sydney, Australia

Nothing in this clause limits either party's right to seek urgent injunctive relief from a court of competent jurisdiction.

13. Slack Integration

TinyPoll is a third-party application that integrates with Slack. We are not affiliated with Slack Technologies, Inc. Your use of TinyPoll is also subject to:

• Slack's Terms of Service
• Slack's Privacy Policy
• Your workplace's Slack usage policies

14. International Use

TinyPoll can be used internationally, but:

• You're responsible for compliance with local laws
• Data is processed in Australia (see our Privacy Policy for details)
• Some features may not be available in all regions
• Support is provided in English

15. Force Majeure

We will not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, or extreme weather events
• War, terrorism, civil unrest, or government actions
• Internet outages, cyber attacks, or infrastructure failures
• Third-party service provider outages (including AWS or Slack)
• Pandemic, epidemic, or public health emergencies

16. Indemnification

You agree to indemnify, defend, and hold harmless TinyPoll and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your use of TinyPoll in violation of these Terms
• Your poll content that infringes on third-party rights
• Your violation of any law or regulation
• Any false or misleading information you provide

17. General Provisions

• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, and Data Processing Agreement, constitute the entire agreement between you and TinyPoll regarding the Service.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.
• Notices: We may send notices to you via Slack direct message, email (if provided), or by posting on our website.

18. Contact Information